Had a wonderful experience buying my new Kawai, had to wait for it to
be delivered because I wanted a white one. I loved that the vendor
played for me and let me try different pianos too. It was also sweet
to see they restore old pianos on site. Delivery crew was awesome
too.

This was my first time entering a piano store where I was told, “Go.
Play. Have fun. Let me get out of your way.” I learned more about
pianos in the hour I spent here than I’ve ever known. Thank you… I
look forward to giving you my business in the future.

Last week, I bought a used Yamaha T116 upright piano from Richmond Piano. It is a beautiful instrument! The satin ebony case is in excellent condition, and the inner works display hammers and felts which look brand new. There were several fine pianos available in my price range but, with Rohan’s excellent and informed help, I chose the Yamaha for its tone and appearance. I returned the next day to complete the sale and choose a bench. Thanks, Ruth! The delivery team did a great job of bringing the piano in and placing it exactly. I have to commend these guys for their patience and careful approach to the job. All in all, the piano buying experience was, for me, a great one. I will definitely do business with Richmond Piano again!